Privacy Policy

Last Updated: November 18,2025

Vital Inspections (“we,” “our,” or “us”) operates the website www.vitalinspections.ca (the “Site”) and provides home inspection and related services (the “Services”). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or interact with our Services. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide when interacting with us, including:

  • Name

  • Email address

  • Phone number

  • Property address

  • Appointment details

  • Billing or payment information (processed securely through third-party providers)

b. Technical/Usage Information

Automatically collected information when you visit the Site:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the Site

  • Cookies and similar tracking technologies

c. Third-Party Information

If you contact us through third-party platforms (Google, social media, etc.), we may receive information according to their privacy settings and policies.

2. How We Use Your Information

We use your information to:

  • Provide, schedule, and manage inspection services

  • Communicate with you about appointments, reports, and inquiries

  • Process payments

  • Improve our Site and Services

  • Maintain security and prevent fraud

  • Comply with legal obligations

3. Consent

By submitting personal information through the Site, booking an inspection, or communicating with us, you provide your consent for the collection, use, and disclosure of your information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share information with:

  • Service providers who assist in payments, scheduling, website hosting, or analytics

  • Inspectors or contractors involved in providing our services

  • Legal authorities, if required by law or to protect our rights

  • Real estate professionals, but only with your express permission

These parties are required to maintain confidentiality and use your information only as necessary to perform their functions.

5. Cookies and Tracking Technologies

Our Site may use cookies, analytics tools (such as Google Analytics), and similar technologies to:

  • Recognize returning visitors

  • Improve site functionality

  • Analyze traffic patterns

You can adjust your browser settings to block or delete cookies, but doing so may affect site functionality.

6. Data Storage and Security

We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Meet legal or accounting requirements

  • Resolve disputes

When no longer required, data is securely deleted or anonymized.

8. Your Rights

Depending on your location (including under PIPEDA), you may request:

  • Access to the personal information we hold

  • Correction of inaccurate information

  • Withdrawal of consent

  • Deletion of personal data (where legally permissible)

To make a request, contact us using the information below.

9. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for the content or privacy practices of those sites.

We encourage you to review their policies before providing personal information.

10. Children’s Privacy

Our Site and Services are not directed to children under 13.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

Continued use of the Site after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Vital Inspections

Email: inspector@vitalinspections.ca

Phone: 416-399-2244

Website: www.vitalinspections.ca

Address: 110 Pemberton Rd, Richmond Hill, ON, L4C3T7